MY TOOLKIT

 

STRATEGY

Identifying/Developing business strategies

Managing organizational systems

Customer experience and designing insights

 
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USER EXPERIENCE

Problem solving

Customer journey mapping

Information architecture

 
 
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RESEARCH

Market, user, Expert research

Qualitative, Quantitative research

User testing and validation

 
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SERVICE DESIGN

System mapping and service blueprints

Organization effectiveness and team alignment

Designing holistic opportunities 

 

 
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BUSINESS

Business model, Value proposition canvas

Business analysis/ stakeholder management

Uncovering opportunities based on business goals

 

PRODUCT DESIGN

Low, high fidelity wireframes

Interactive prototypes

Validation and iteration